SHIPPING POLICY

Last Updated: September 11, 2026

Thank you for shopping with Lorea. We are committed to delivering your jewelry safely and efficiently. Please review our shipping policy below for information regarding order processing, delivery times, tracking, and other shipping-related matters.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During holidays, promotional events, new product launches, or periods of high order volume, processing times may be slightly longer.

Once an order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

SHIPPING TIMES

Estimated delivery times begin after your order has been processed and shipped.

United States

Standard Shipping: approximately 5–10 business days

Expedited Shipping: approximately 3–7 business days, when available.

International Orders

International delivery generally takes approximately 7–20 business days, depending on the destination country, shipping carrier, customs processing, and local delivery conditions.

Please note that all delivery times are estimates and are not guaranteed.

SHIPPING COSTS

Shipping costs, when applicable, will be displayed at checkout before payment is completed.

From time to time, [Brand Name] may offer free shipping promotions or free shipping for orders that meet certain purchase requirements. Any applicable promotion and eligibility requirements will be displayed on our website or at checkout.

ORDER TRACKING

Once your order has shipped, tracking information will be sent to the email address provided during checkout, when tracking is available.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at [Customer Service Email].

We will make reasonable efforts to assist you before the order ships. However, once an order has been shipped, we may not be able to modify or redirect the shipment.

LOST, DELAYED OR MISSING PACKAGES

Occasionally, packages may experience delays due to weather, carrier disruptions, customs processing, holidays, or other circumstances outside our reasonable control.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around the delivery location and contact the shipping carrier.

You may also contact us at [Customer Service Email], and we will make reasonable efforts to assist you in investigating the shipment.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as reasonably possible after delivery and provide your order number along with clear photographs of the item and packaging.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

INTERNATIONAL DUTIES, TAXES & CUSTOMS

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs procedures may also cause additional delivery delays.

SHIPPING RESTRICTIONS

We reserve the right to restrict shipping to certain countries, regions, or addresses when required by applicable law, carrier limitations, security concerns, or other operational circumstances.

CONTACT US

If you have any questions regarding your order or shipment, please contact our customer service team:

Lorea
Email: justinchow52@gmail.com
Website: www.lorea18kgild.com